Austpek PTY LTD


The terms and conditions apply to the use of Austpek Bathrooms (we, us, our) ( By ordering from us, you are agreeing to accept these terms and conditions.


Austpek Bathrooms reserves the right at all times to make any changes to these terms. Any changes to these terms take effect from the time they are updated on this website.

We reserve the right the refuse service to anyone for any reason at any time.

You can review the most current version of the Terms and Conditions at any time on this page.

We advise you to review the Terms and Conditions of Sale prior to purchasing.


In these standard conditions:

  • Goods means any material, item or equipment specified in the order.

  • Supplier means organisation that provides goods and services to retailer

  • Delivery Fee means the fee charged by Austpek Bathrooms for delivery of your order

  • GST means Goods and Services Tax given in Act 1999 (Cth)

  • Website means Austpek Bathrooms website (

  • Price means purchase price of each good inclusive of GST

  • Order means the engagement of a commercial transaction for specific goods

  • Delivery Agent means nominated delivery partner for Austpek Bathroom



An order submitted by you is an offer to purchase goods for the stated price plus any delivery fees that may arise when you submit your order. Orders may be placed on this website, email, or by telephone.

  1. In completing your order with us online, you agree to provide accurate personal information to enable the processing and delivery of your order.

  2. It is our right to accept or reject your order at any time. Austpek Bathrooms reserves the right to refuse to process or refuse service to anyone at any time of our sole discretion. 

  3. When we accept your order, it constitutes an agreement between you and Austpek Bathrooms to supply your order.

  4. When your order is rejected Austpek Bathrooms will refund you the full amount paid to us.

  5. You acknowledge that:

  1. All pictures of our website are displayed for illustrative purposes and may differ in real life, including size and dimensions.

  2. You have read all written descriptions on the good prior to ordering

  3. It is your responsibility to ensure that actual size of products is suitable for your purpose prior to submitting your order.

The material on the website should not be relied upon as the sole basis for making decisions without consulting more primary and secondary sources.

Existing orders can only be cancelled by emailing us through or contact us on (02) 9787 8382

Deposits Placed

All deposits placed to secure a product are strictly non-refundable. If the transaction fails for any reason other than by default by Austpek Bathrooms, this non-refundable deposit remains the property of seller (Austpek Bathrooms). 


In delivering your products, Austpek Bathrooms uses its own delivery trucks and also delivery agents to deliver your goods. You agree that your personal data and information, including address, will be supplied to the delivery team and agents for the purpose of delivering your goods.

Delivery may attract a delivery cost/fee, and the fee is payable in addition to each product.

We offer delivery to most areas Australia-wide

You may request an estimated date for delivery and we will endeavour to meet your requirements. As it may sometimes be out of our control, Austpek Bathrooms is unable to ensure your delivery is received by a certain date requested. We take no responsibility for the failure of delivery by an agent but we will contact you as soon as possible should Austpek Bathrooms be unable to satisfy your delivery requirements.

Some goods may be delivered to you directly from our supplies in which case delivery conditions will vary.

Please refer to the websites Shipping Page for the most up to date shipping information.

Availability of Goods

At certain points of time, products may be out of stock or unavailable and Austpek Bathrooms may be unable to fulfil part of all your order. We will contact you within 5 working days to either

  • Arrange for a full refund

  • Find an alternative product

  • Come to alternative arrangements


Returns, Refunds, Exchanges, Faulty Items and Warranty

To make a refund on a purchase from Austpek Bathrooms, proof of purchase will be required in providing a refund, store credit or exchange under the Australia Consumer Law.

  1. Refunds must be made within 14 days of purchase, in which goods must be returned in its original packaging and condition, and in full (no missing parts or items) along with proof of purchase.

  2. We will not accept returns for products that have been used or installed, or where attempts have been made to install it. 

  3. We are not liable for shipping costs associated with refunds or exchanges.

  4. 20% restocking fee applies to all change of mind returns. If accepted, return will be made less the original delivery cost.

  5. Customers are responsible for organising change of mind returns at their own expense along with delivery tracking.
  6. All change of mind returns for fragile items must include delivery insurance. 
  7. If you believe a product is faulty, you must contact Austpek Bathrooms within 24 hours of delivery. In the case of faulty/damaged products, this will be determined by Austpek Bathrooms upon further inspection of the product. If found faulty at the fault of the store, a full refund or exchange will be offered and shipping costs and restocking fee will be waived.

  8. Allow up to 7 days for all refunds to be processed back to the customer’s  original payment method.

  9. Proof of purchase is required for warranty claims. All warranty claims vary depending on the manufacturer and is up to their discretion.

  10. Fragile product deliveries must be checked for any damages within 24 hours of receiving the delivery to initiative an insurance claim or return. Good/s must be returned to the store within 14 days of delivery. 

  11. Custom orders are strictly non-refundable and non-exchangeable once the order has been delivered. 

  12. Missing items from delivery must be reported within 24 hours of delivery/pickup.



All prices on the Austpek Bathrooms website is quoted in Australian Dollars and where applicable inclusive of Goods and Services tax (GST) unless stated otherwise.

For each order you agree to pay for the price of the order when submitted and the delivery fee if applicable.

Any form of payment listed on our website can be made to pay for your goods.

Only once full payment has been processed, we can despatch your goods. If your order cannot be processed, your order will be rejected, and you will be notified.

Trade Accounts

Minimum $300 order applies for trade discounts to be applied. Current discounts cannot be used in conjunction with trade discounts. Full payment is required before dispatch - no credit available. Unavailable/out of stock items will be refunded. 

Austpek Bathrooms reserves to right to approve or not approve a trade account for any reason. 

Austpek Bathrooms reserves the right to remove access to trade accounts at any time and for any reason without noticed. 

Prices may vary at any time without notice. Austpek Bathrooms sets the trade discounts and reserves the right to change them at any time. 

Price Match Guarantee

Austpek Bathrooms will match competitor prices on products that are identical to an in-stock product available on Austpek Bathrooms. Conditions that are required to Price Match include:

  • Competitor being an retailer with an ABN and must be an authorised dealer of the product

  • Competitor’s product must have an identical product code/SKU and the product must be identical including supplier model number

  • Competitor must have the identical product in stock

  • The cheaper product must have the price in the form of a quote, receipt or advertisement online or in store.

Exemptions to Price Match Guarantee include:

  • Competitor’s price not available to the general public

  • Competitor’s price offered under promotion from a third party

  • Competitor’s price advertised in warehouse outlets or auctions including, not not exclusive to eBay, Catch, and Groupon.

  • Competitor price has been discounted using coupons, loyalty programs or promotion codes

Austpek Bathrooms reserves the right to reject or vary the price match offer without notice.

Contact Information

If you have any queries about this privacy, please contact us:

  • By visiting this page, for the most updated Terms and Condition’s policy

  • By contacting our showroom at (02) 9787 8382

  • By emailing us at