Trade Partner Listing Agreement


Version date: 13 July 2026 

This agreement is between Austpek Pty Ltd ABN 85 092 996 328, trading as Austpek Bathrooms (Austpek), and the business identified in the Trade Partner application or acceptance record (Partner). 

This agreement commences when Austpek accepts the Partner’s application and the Partner actively accepts this agreement. Existing listed businesses should accept this agreement before their listing remains active. The person accepting represents that they are authorised to bind the Partner. 

Nothing in this agreement excludes, restricts or modifies a right or liability that cannot lawfully be excluded. The parties intend this agreement to be fair and proportionate, including where it is a standard-form small-business contract. 

1. Definitions 

In this agreement: 

  • Customer means a person whose enquiry or Quote Request is received through the Directory. 

  • Directory means Austpek’s online Trade Partner listings and related referral, matching, contact and quote-request features. 

  • Lead Data means personal information and project information supplied by a Customer through the Directory. 

  • Partner Content means the Partner’s name, logo, profile information, credentials, claims, project images, reviews and other material supplied by or for the Partner. 

  • Trade Services means all services quoted, supplied or arranged by the Partner, its staff or subcontractors. 

  • Verification Standard means Austpek’s published Austpek Verified Standard. 

2. The listing service 

Subject to this agreement, Austpek may publish the Partner’s profile, permit Customers to contact the Partner, and forward Quote Requests selected or matched under the Directory design. Austpek may improve, modify or discontinue Directory features on reasonable notice where practicable. 

The arrangement is non-exclusive. Austpek does not guarantee listing position, impressions, enquiries, response rates, conversion, revenue, project suitability or any minimum number or value of leads. The Partner is free to accept or decline an enquiry, subject to lawful conduct and any agreed response standard. 

3. Independent businesses 

Austpek operates the Directory and introduction service. The Partner independently supplies the Trade Services and is not Austpek’s employee, agent, subcontractor, franchisee, joint venturer or representative. 

The Partner controls whether to quote, its scope, price, staff, subcontractors, methods, timing and customer contract. The Partner invoices and collects payment directly unless the parties later agree otherwise in writing. The Partner has no authority to bind Austpek, vary Austpek’s product terms, make promises for Austpek or describe itself as an Austpek installer. 

The legal character of the relationship depends on actual conduct. The parties must operate consistently with this clause. Any proposal for Austpek to set Trade Service prices, collect installation payments, direct or supervise work, or guarantee outcomes requires a separate written legal and operational review. 

4. Eligibility and ongoing credentials 

The Partner represents and must ensure that: 

  • it is a validly established business with an active ABN and correctly registered business name; 

  • the accepting person is authorised to bind it; 

  • it holds and maintains every licence, registration, qualification, permit and insurance required for its listed services and each operating jurisdiction; 

  • its staff and subcontractors are appropriately licensed, qualified, supervised and insured for the work they perform; 

  • it maintains public liability insurance and any workers compensation, professional indemnity, motor, home building compensation or other cover required by law or reasonably appropriate to its work; and 

  • it supplies genuine, current evidence when requested and authorises Austpek to check official registers and contact relevant issuers or regulators to confirm it. 

The Partner must notify Austpek promptly, and no later than two business days after becoming aware, if a material profile statement becomes inaccurate; a relevant credential or policy expires, is restricted, suspended or cancelled; the business ceases trading or becomes insolvent; a regulator commences material action relevant to the listed services; or an incident creates a material customer-safety risk. 

Where a required credential is no longer current, the Partner must immediately stop representing that it holds the credential and must not accept work requiring it. 

5. Austpek Verified 

A verification badge may be used only in accordance with the Verification Standard and only while Austpek’s current checks support it. The Partner must not alter, copy or use the badge outside the Directory without written permission. 

Austpek may request updated evidence, repeat a check, correct the badge description or remove the badge where a check is overdue, information cannot be confirmed, a credential expires, or a credible complaint requires investigation. Austpek will not represent that it has checked anything it has not actually checked. 

The Partner acknowledges that verification is not an endorsement, guarantee of work or promise of leads. The Partner remains fully responsible for its business and Trade Services. 

6. Partner profile and representations 

The Partner must ensure all Partner Content: 

  • is accurate, current, not misleading and capable of substantiation; 

  • correctly identifies the legal business, locations, service areas, experience, licences, memberships, awards and availability; 

  • does not claim a project, review, image, credential or relationship that does not belong to the Partner; 

  • does not infringe intellectual property, confidentiality, privacy or publicity rights; 

  • has all permissions needed from clients, owners, photographers and identifiable people; and 

  • is not unlawful, defamatory, discriminatory, harmful, offensive or deceptive. 

The Partner must review its profile at least every 90 days and promptly request correction of any material error. Austpek may correct formatting and obvious errors. Austpek should refer material factual changes to the Partner for confirmation where practicable and is not obliged to publish every item supplied. 

7. Trade Services and customer contracts 

The Partner is solely responsible for assessing each project, inspecting the site where appropriate, preparing its quote and entering a lawful written contract with the Customer. Its contract must satisfy all jurisdiction-specific requirements for scope, price, deposits, variations, timing, insurance, warranties, cooling-off rights and disclosures. 

The Partner must supply Trade Services lawfully, safely, professionally, with due care and skill, and in accordance with the Australian Consumer Law, work health and safety laws, building and trade legislation, codes, permits, manufacturer specifications and applicable standards. 

The Partner is responsible for its staff and subcontractors as if their acts and omissions were its own. It must not subcontract regulated work to a person who lacks the required licence, qualification or insurance. 

The Partner must not suggest that Austpek guarantees, supervises or warrants its work. Any product compatibility or installation advice must be checked against current manufacturer documents and site conditions. 

8. Quote Requests and Lead Data 

A Partner receiving Lead Data must: 

  • use it only to assess and respond to that Customer’s Quote Request and administer any resulting customer relationship; 

  • identify itself accurately and explain that it is an independent Trade Partner; 

  • make contact within a reasonable period and respect a request to stop; 

  • not sell, transfer, disclose, enrich or reuse Lead Data for an unrelated purpose; 

  • not add the Customer to marketing or send unrelated promotional email, SMS or calls without separate valid consent; 

  • restrict access to personnel who need it, protect it with reasonable security, and promptly notify Austpek of suspected loss, unauthorised access or disclosure; 

  • delete or de-identify it when no longer reasonably required, subject to lawful record-keeping obligations; and 

  • comply with the Privacy Act 1988 (Cth), Australian Privacy Principles where applicable, Spam Act 2003 (Cth), Do Not Call rules and other applicable privacy and communications laws. 

The Partner must not harass, pressure, mislead or repeatedly contact a Customer who has declined or withdrawn the enquiry. A Quote Request is not consent to unrelated marketing. 

9. Response standards and conduct 

The Partner should acknowledge a genuine Quote Request as soon as reasonably practicable. Unless a separate service level is agreed in writing, no response time is guaranteed and the Partner must not represent that Austpek guarantees one. 

Quotes and communications must clearly identify the Partner, state whether prices include GST, describe material exclusions and assumptions, and avoid false urgency, hidden fees, bait pricing, pressure selling or other unfair or misleading practices. 

10. Licence to Partner Content 

The Partner grants Austpek a non-exclusive, royalty-free, Australia-wide licence during the listing term to host, reproduce, format, crop, adapt for display and communicate Partner Content for operating and promoting the Directory and the Partner’s listing. 

The licence ends when the relevant content is removed, except for reasonable backups, legal and audit records, and marketing material already produced before removal. Austpek must not use private client material in a new unrelated campaign without any additional permission required by law or the permission supplied to Austpek. 

The Partner consents, and must obtain any necessary third-party consents, to reasonable formatting, cropping and accessibility changes that do not materially misrepresent the content. 

11. Reviews, complaints and cooperation 

The Partner must not create, buy, solicit or arrange fake or misleading reviews; pressure a Customer to remove a genuine negative review; offer an incentive without clear disclosure; or retaliate against a reviewer. 

Austpek may operate a published review and complaint policy, request evidence, allow a proportionate response, and remove content that appears fake, unlawful, irrelevant, abusive, defamatory or privacy-infringing. Genuine negative reviews will not be removed merely because they are unfavourable. 

The Partner must reasonably cooperate with a complaint or credential investigation, preserve relevant records and respond within the timeframe Austpek reasonably specifies having regard to urgency. Austpek may facilitate communication but is not the adjudicator of the customer–Partner contract. 

12. Fees, commercial benefits and ranking 

No subscription, listing or referral fee is payable unless set out in a written order, fee schedule or commercial agreement accepted by both parties. That document must state the amount, GST, billing timing, renewal, cancellation and refund position. 

If Austpek introduces a new fee or materially changes an existing fee, it will give at least 30 days’ notice. The Partner may terminate before the change takes effect and receive any pro-rata refund required under the agreed fee schedule. 

Paid or commercially prioritised placement will be identified to Customers where necessary to avoid a misleading impression. Payment does not permit a Partner to bypass verification or conduct standards. 

13. Monitoring and records 

Austpek may request information reasonably necessary to verify compliance, including current credentials, insurance evidence, profile substantiation and records relating to a serious complaint. Requests must be proportionate and Austpek must protect confidential and personal information under applicable law. 

The Partner must retain records required by law and sufficient to substantiate its public claims and credentials. Austpek may keep verification, acceptance, complaint and enforcement records for as long as reasonably needed for the Directory, legal compliance and dispute management. 

14. Suspension and removal 

Austpek may temporarily suspend a badge, lead flow or profile immediately where reasonably necessary to address an expired or unconfirmed licence or policy; suspected fraud or impersonation; a credible health, safety, privacy or legal risk; regulator action; or a serious complaint requiring investigation. 

For other remediable breaches, Austpek will ordinarily provide written reasons and a reasonable opportunity to respond or correct the issue. Austpek may remove a listing for a material or repeated breach, failure to meet eligibility requirements, failure to provide reasonably requested verification information, an unacceptable safety or legal risk, cessation of business, or the Partner’s request. 

Where lawful and practicable, Austpek will provide a reason and a contact point for review. Urgent suspension is interim and should be reviewed promptly after the Partner responds. Austpek must not exercise these rights arbitrarily or for an improper purpose. 

15. Term and termination 

Either party may terminate a free listing on 14 days’ written notice. A paid listing may be terminated as stated in its fee schedule, provided the Partner may terminate for a material adverse change before that change takes effect. 

Either party may terminate immediately if the other commits a material breach that cannot be remedied, or fails to remedy a remediable material breach within 10 business days after written notice. Austpek may terminate immediately for the urgent grounds in clause 14 where continued listing would create a material safety, legal, fraud or privacy risk. 

Termination does not affect accrued rights, customer contracts already formed, payment obligations, complaint handling, confidentiality, privacy, intellectual property, liability or any provision intended to survive. 

16. Confidentiality and security 

Each party must protect the other’s confidential information and use it only for this agreement, except where disclosure is authorised, necessary to professional advisers and service providers under confidentiality, or required by law. 

Each party must maintain reasonable administrative, technical and physical safeguards appropriate to the information it holds and promptly cooperate in responding to a suspected data incident affecting the Directory or Lead Data. 

17. Liability 

Nothing in this agreement excludes or limits liability that cannot lawfully be excluded or limited. Each party remains responsible to the extent a loss is caused by its breach of law, breach of this agreement, negligence or misleading conduct. 

Austpek is not responsible for the Partner’s Trade Services, quotes, customer contract, work, staff, subcontractors, payment disputes or statutory warranties. The Partner is not responsible for Austpek’s operation of the Directory or product-sale obligations. 

Except for Excluded Liability, each party’s aggregate liability to the other arising from this agreement is limited, to the extent lawful and reasonable, to the greater of the fees paid or payable by the Partner for the Directory in the 12 months before the event and AUD 10,000. Excluded Liability means fraud, wilful misconduct, death or personal injury, damage to tangible property caused by negligence, breach of privacy or confidentiality, infringement of intellectual property, the Partner’s liability for its Trade Services or customer claims, payment obligations, and liability that cannot lawfully be limited. 

Neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable, except to the extent such loss forms part of a third-party claim covered by clause 18 or cannot lawfully be excluded. 

18. Partner indemnity 

The Partner indemnifies Austpek against direct loss, reasonable external costs and third-party claims to the extent caused by the Partner’s unlawful, negligent or wrongful conduct; its Trade Services; its breach of this agreement; its misuse of Lead Data; or Partner Content infringing another person’s rights. 

The indemnity is reduced proportionately to the extent Austpek caused or contributed to the loss through its negligence, breach of law or wilful misconduct. Austpek must take reasonable steps to mitigate loss, promptly notify the Partner of a claim, allow reasonable participation in the defence, and not settle a claim imposing liability on the Partner without the Partner’s consent, not to be unreasonably withheld. 

19. Changes to this agreement 

Austpek may make changes reasonably required for law, security, fraud prevention or urgent risk with notice as soon as practicable. For other material changes, Austpek will give at least 14 days’ advance notice; for fee changes, clause 12 applies. 

If a material change is substantially detrimental to the Partner, the Partner may terminate before it takes effect. Changes apply prospectively and do not alter a customer contract already formed. Continued use after the notice period indicates acceptance only where the notice clearly states that effect and the Partner had a genuine opportunity to terminate. 

20. Disputes and general terms 

A party claiming a dispute under this agreement must give written details. A representative of each party with authority to resolve it should meet or confer in good faith within 10 business days. If unresolved, the parties may agree to mediation. This process does not prevent urgent relief, regulatory reporting or enforcement of a non-excludable right. 

This agreement is governed by New South Wales law and the parties submit to the non-exclusive jurisdiction of its courts, subject to mandatory law. Neither party may assign this agreement without the other’s consent, not to be unreasonably withheld, except to a related body corporate or purchaser of substantially all of the relevant business that can perform the obligations and gives notice. 

If a provision is invalid, it will be read down or severed. A delay is not a waiver. This agreement, the accepted application and any agreed fee schedule form the entire agreement about the listing and supersede earlier representations on that subject. 

Notices about the Directory may be sent to sales@austpekbathrooms.com.au and to the Partner’s last notified business email. Each party must keep its notice details current.