Help centre

Estimated 1-5 business days for order processing and 1-7 business days for delivery. WA/TAS allow up to a further 5 business days. Please note these are estimates and please do not organise trades beforehand.

*Please allow for delays during high sale periods as our suppliers and couriers may face delays.

Approximately 90% of products on our website are in stock with our local suppliers. We suggest contacting us to check stock if you have an urgent project deadline. Our friendly staff will reach out if the product/s you ordered is out of stock.

If a product is out of stock, our friendly staff will advise you of the ETA and recommend the closest in-stock alternative. You are also welcome to a full refund.

Shipping prices vary for different products and states – please use the delivery calculator to find out the delivery costs at checkout. Please note we do offer free delivery to commercial addresses with forklifts.

Free delivery over $1000 within 50kms of Metropolitan Sydney, over $2000 to metro NSW, VIC, QLD and ACT, and over $2500 to Metro SA.

If you are renovating your entire bathroom, we are happy to do custom package quotes. We also offer trade account discounts and benefits to our trade account holders. Sign up here today.

Any damages must be reported to us within 24 hours of delivery/pickup. Please send photos of the damaged product/s to our after-sales team at aftersales@austpekbathrooms.com.au and we will organise for a replacement if it has been reported within the 24-hour timeframe. We cannot send replacements or offer refunds if it has been reported after 24 hours of delivery/pickup.

Please note that once a product has been installed it means that you accept the product arrived in good condition.

You can also submit a damage claim form here.

Returns and exchanges are permitted within 30 days of delivery/pickup granted product/s are still in a saleable condition and with their original packaging – and a 20% restocking fee will be charged. Free returns/exchanges are available within 24 hours of ordering. Returns/exchanges after 30 days of delivery/pickup are strictly not permitted.

For full details and to start a claim, visit our returns, damaged items & warranty claims page.

All orders dispatched include delivery insurance. However, any damages must be reported within 24 hours of delivery/pick up for us to claim insurance and send you a replacement.

All products on our website are covered by warranty as detailed by each brand/supplier.

Missing items should be reported within 24 hours of delivery or pickup. Reports submitted after this timeframe will be reviewed at our discretion and may not be eligible for replacement.

Unfortunately, our couriers can only deliver to the doorstep of the building premises. They will not take products inside of the building. If needed, customers are advised to arrange themselves for assistance to move the products inside.