FLUVA BRAND WARRANTY

BRAND WARRANTY

Component Warranty Period
Ceramic body
  • 10 years
Smart electronic components
  • 2 years
Flushing system and water inlet components
  • 2 years
Seat, lid and soft-close hinges
  • 1 year
Washing nozzle and cleansing components
  • 1 year
Remote control
  • 1 year

The warranty period starts from the original date of purchase. Proof of purchase is required for all warranty claims.

 

WHAT IS COVERED:

  • Ceramic body defects caused by manufacturing faults.
  • Failure of smart toilet functions under normal use.
  • Faulty smart electronic components.
  • Flushing system or water inlet component failure.
  • Seat, lid, soft-close hinge, nozzle or remote-control faults caused by manufacturing defects.
  • Product faults that occur despite correct installation and normal operation.

Where a valid warranty claim is confirmed, Fluva may repair the product, provide replacement parts, or replace the product with the same or an equivalent model, depending on the nature of the fault and the remedy required under the Australian Consumer Law.

 

WARRANTY WILL BE VOID IF:

  • The product is not installed correctly and in accordance with the installation instructions.
  • The product is not installed by a licensed plumber or qualified tradesperson.
  • Electrical connection, where required, does not comply with applicable Australian electrical safety requirements.
  • The product is affected by incorrect water pressure, unsuitable plumbing conditions or drainage incompatibility.
  • The product is damaged due to misuse, accidental damage, impact, negligence or improper handling.
  • Unauthorised repairs, modifications, disassembly or non-approved parts are used.
  • Damage occurs due to harsh, acidic, abrasive or corrosive cleaning products.
  • Damage is caused by blockage, scale build-up, poor water quality or lack of reasonable maintenance.
  • The product is used for commercial, public or high-frequency use unless otherwise agreed in writing.

 

EXCLUSIONS – WARRANTY DOES NOT COVER:

  • Incorrect installation or installation not completed in accordance with the installation instructions.
  • Installation by unlicensed or unqualified tradespeople.
  • Incorrect water pressure, unsuitable plumbing conditions or drainage incompatibility.
  • Electrical issues, power surges or incorrect power supply.
  • Misuse, accidental damage, impact, negligence or improper handling.
  • Unauthorised repair, modification, disassembly or use of non-approved parts.
  • Use of harsh, acidic, abrasive or corrosive cleaning products.
  • Blockage, scale build-up, poor water quality or lack of reasonable maintenance.
  • Normal wear and tear.
  • Consumable parts, including batteries, filters, seals, washers and flexible hoses.
  • Commercial, public or high-frequency use unless otherwise agreed in writing.
  • Damage that occurs during or after installation.
  • Discontinued items after dispatch.
  • Floor stock, showroom clearance stock, website clearance stock, or any final sale stock after dispatch.

A warranty claim may be declined to the extent that the fault or damage was caused by any of the above circumstances.

 

INSTALLATION REQUIREMENTS:

To maintain warranty coverage, the product must be installed correctly and in accordance with the installation instructions. Installation must be completed by a licensed plumber. Where electrical connection is required, it must comply with applicable Australian electrical safety requirements.

Before installation, the customer or installer should confirm:

  • Set-out / trap distance.
  • Water inlet position.
  • Water pressure suitability.
  • Power point location, where applicable.
  • Drainage compatibility.
  • Product dimensions and clearance space.

Proof of installation may be required when making a warranty claim.

 

HOW TO MAKE A WARRANTY CLAIM:

To make a warranty claim, please keep the following information available:

  1. Proof of purchase.
  2. Product model name or model number.
  3. Purchase date.
  4. Installation photos.
  5. Photos or videos clearly showing the issue.
  6. Installer details or installation invoice, if requested.

Once the claim is received, Fluva will assess the issue and may provide troubleshooting advice, replacement parts, repair, or product replacement where appropriate.

 

ASSESSMENT AND SUPPORT PROCESS:

  1. Initial assessment: Fluva may ask for photos, videos, installation records or other information to understand the issue.
  2. Troubleshooting: For minor issues, Fluva may provide remote troubleshooting, replacement parts or recommended next steps.
  3. Support: If required, Fluva may provide guidance, replacement parts or recommend appropriate service options.
  4. Resolution: If the claim is accepted, Fluva will provide an appropriate remedy in accordance with this warranty and the Australian Consumer Law.

 

EXPENSES AND REIMBURSEMENT:

Customers are responsible for the initial costs of contacting Fluva and providing reasonable information required to assess a claim, such as photos, videos, proof of purchase and installation records.

If a warranty claim is accepted, Fluva will cover the cost of approved replacement parts during the applicable warranty period. Do not arrange third-party repairs or incur service costs without Fluva's prior written approval, unless required by law. Reimbursement of approved expenses may require a valid tax invoice or receipt.

 

AUSTRALIAN CONSUMER LAW NOTICE:

This warranty is provided in addition to the rights and remedies available to consumers under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.