RIVA BRAND WARRANTY

BRAND WARRANTY

It is the installer/ consumers responsibility to ensure:

  • Product is not damaged prior to installation
  • The product is as per item purchased and listed on Tax Invoice, correct item, series, colour etc
  • The product has all its components
  • Required maintenance is performed

If product has marks, chips or imperfections, missing components or is not what was purchased, and is deemed unacceptable and/or has been damaged in transit, the product should not be installed. Please contact your place of purchase immediately to advise of your concerns (prior to installation)

 

* The warranty claim only applies to defects that have arisen solely from faulty materials or workmanship in the Products and does not apply to other defects which have arisen as a result of the following:

accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, harsh or adverse conditions, including excessive water pressure, temperature or neglect of any kind.

Alterations and repairs of the Products will void the Warranty.

 

* The warranty period commences from the date of purchase or for new buildings from the date of handover for the periods stated in the warranty periods table.

The warranty applies only to the original owner and it is not transferable.

 

Category Warranty Period

Bathtub Freestanding
    • 5 years replacement on bath shell
    • 5 years parts(waste)
    • 1 year guarantee on finish

    Vanity (Cabinet)
      • 10 Years replacement parts or complete product
      • 1 Year Labour

    Vanity top
      • 5 Years for general use
      • 1 Year for surface faults like fading or any other manufacturer's fault
      • 1 Year on parts

    Toilet Suites
      • 15 Years product replacement on cisterns and pans
      • 3 Years replacement products or parts on Inlet & Outlet Valves
      • 1 Year replacement product or parts on toilet seats
    Shower screen
      • 5 Years for the glass & hardware general use
      • 1 Year on vinyl components
      • 1 Year on hardware’s finish
    Tapware
      • 5 Years guarantee against casting defaults and porosity
      • 3 Years guarantee against cartridge and valve defaults
      • 1 Year guarantee on washers and O rings
      • 1 Year guarantee on finish
    Accessories
      • 5 Years for general use
      • 1 Year for surface faults like fading or any other manufacturer's fault
      • 1 Year on parts
      • 1 Year guarantee on finish
    Kitchen Sink Stainless Steel
      • 5 Years for general use
      • 1 Year for surface faults like fading or any other manufacturer's fault
      • 1 Year on parts
    Laundry Tub
      • 5 Years replacement sink
    Mirrors
      • 1 Year replacement parts or complete product
      • 1 Year Labour
      • 1 Year guarantee on finish
    Mirror Cabinet
      • 1 Year replacement parts or complete product
      • 1 Year Labour
    Shower Accessories
      • 5 Years for general use
      • 1 Year for surface faults like fading or any other manufacturer's fault
      • 1 Year on parts
      • 1 Year guarantee on finish
    Kitchen Cabinet
      • 7 year guarantee on our kitchen cabinets and doors
      • Stone benchtop
      • Parts
      • Labour