OTTI BRAND WARRANTY

BRAND WARRANTY

Warranty Guide

Otti Bathware offers warranty terms that extend the basic requirements. Different product types have different warranty periods and conditions. This guide is for products used in domestic residential buildings. For commercial warranty terms, contact your sales representative.

PRODUCTS	DOMESTIC WARRANTY Product Replacement	COMMERCIAL WARRANTY Product Replacement
Vanities Purchased After 01/12/2025	25 Years	1 Year
Vanities Purchased On or Before 30/11/2025	10 Years	1 Year
Tall Boys	10 Years	1 Year
Attica Baths	10 Years	1 Year
Stone Tops	7 Years	1 Year
Ceramic Tops	5 Years	1 Year
Basins	5 Years	1 Year
Ceramic Sinks	7 Years	1 Year
Framed Mirrors	2 Years Glass*	1 Year
LED Mirrors	2 Years Glass/LED Light*	1 Year
Shaving Cabinets	10 Years Cabinet 2 Years Glass*	1 Year
Integrated Smart Toilet	10 Years Ceramic Pan 1 Year Parts 1 Year Labour	1 Year Ceramic Pan 1 Year Parts 1 Year Labour
Smart Bidet Toilet Seat	1 Year Parts 1 Year Labour	1 Year Parts

Labour Warranty
All products are covered by a 1-year labour warranty, effective from the original date of purchase, excluding wastes and non-electrical toilet seats.

Warranty Update – Mirrors, LED Mirrors and Shaving Cabinets

Please note that for mirrors, LED mirrors and shaving cabinets purchased prior to December 2024, the warranty period for the glass component is 1 year from the date of purchase.

As of January 2025, we have updated the warranty terms in line with the release of our new generation of VP LED mirrors and shaving cabinets. These updated products are covered under our revised warranty policy, which offers extended coverage. For full details on the current warranty terms applicable to products purchased from January 2024 onward, please refer to the relevant product documentation or contact our customer service team.

Otti Handles

5 Years Warranty covering structural defects in hardware
12 Months Warranty for defects in finishes, materials and workmanship
All Products Parts and Labour – 12 Months

Otti Accessories

5 Years Product Replacement Only

Kitchen Sinks

15 Years Product Replacement
1 Year Replacement Parts

*All product parts and labour are covered for 12 months.

CONDITIONS
1. Items must be installed by a licensed tradesperson.
2. Failure is due to a fault in the manufacture of the product.
3. Proof of purchase is provided.
4. The installation of the product is in accordance with the instructions provided.

EXCLUSIONS
To the fullest extent permitted by law, the manufacturer excludes all liability for damage or injury to any person, damage to any property and any indirect, consequential or other loss or damage.

The manufacturer will not be liable for the cost of installation or removal of any unit. The warranty will be voided if damage occurred during or after installation, or if a damaged or incorrect unit has been installed.

The following are not considered warranty issues:
Door and drawer adjustment;
Unsuitable or improper use;
Incorrect installation or installation not in accordance with the instructions provided;
Installation or part installation by the purchaser or any person other than a licensed tradesperson;
Normal wear and tear;
Inadequate or complete lack of maintenance;
Water damage;
Chemical, electrochemical or electrical influences;
Excessive heat damage; or
Harsh detergents or abrasive cleaners used on product finishes.

Any claim for faulty or damaged products must be reported within 72 hours of delivery by Otti Australia to stores from the Otti Australia warehouse.

Products delivered to sites or collected from a warehouse must be inspected thoroughly at the point of collection or receipt.

Please note that installation of any product is regarded as acceptance of that product. No claims for faulty or damaged goods can be made after installation. Claims made after this period will not be considered.

SERVICE CALL OUT FEES & CHARGES

In the event of a call out for issues covered under the manufacturer's warranty, no call out fees will apply.
If Otti Australia is called out and the cause of the issue falls within the warranty exclusions, or the installation instructions have not been followed, the following charges will apply:
- Call out fee: $200.00 initial cost, including the first 15 minutes.
- Service time onsite: $30.00 billed in 15-minute increments.
- Call out times: Business hours, 9am to 5pm.
Note: Response time will depend on technician availability.

WARRANTY INSTALLATION APPOINTMENTS

Warranty installation appointments are arranged on the basis that all required replacement parts are available on site.

If an installation cannot proceed due to factors outside of our control, such as the replacement mirror not being available or located at the appointment, a further visit to complete the installation will be subject to a service fee of $200 plus GST.

No service fee will apply where the delay is attributable to us.

PRODUCT CARE AND MAINTENANCE

Acrylic Baths
Cleaning Your Bath
1. To preserve the polished surface, clean the bath after use with a soft cloth and warm soapy water to wash away body oils or soap residue that may form a ring or tide mark.
Always add oils into a bath full of water. Never pour them into an empty bath.
2. For weekly cleaning, we recommend warm, soapy water.
Do not use powders, pastes, cream cleaners, thinners, window-cleaning sprays or dry-cleaning liquids.
3. Stubborn marks or fine scratches may be polished out with Brasso.
4. When using coloured essential oils or hair dyes, first test whether the colour may stain your bath.
If staining occurs, use Brasso to remove it.

Solid Surface Basins
For everyday care of Otti Australia solid surface products, dirt and grime that may build up on the surface can be removed by wiping with a damp, soapy sponge or cloth, followed by rinsing.

Do not use harsh chemical products such as acetone or strong acids, as these may stain the surface of the product. Never pour essential oils directly into an empty bath or basin. Always add them to the water.

To remove stains, always begin with the cleaning method recommended under Everyday Care. If the stain is still visible, clean using a damp sponge or cloth and a mild abrasive cream or paste cleanser, such as Jif® or Gumption®, using a light, wide, circular motion.

Rinse the surface thoroughly and lightly wipe it using a wide circular motion. This cleaning method should remove most stains.

Vanities, Tall Boys and Shaving Cabinets
For everyday care of Otti Australia cabinet products, dust or dirt that may build up on the surface can be removed by wiping with a damp, soapy sponge or cloth.

LED Mirrors and Mirrors
For everyday care of Otti Australia mirror products, dust or dirt that may build up on the surface can be removed by wiping with a slightly damp sponge or cloth. Ensure water does not enter any electrical points.