HAMMOCK BATH BRAND WARRANTY
BRAND WARRANTY
Warranty Guide
The Hammock Bath Company provides a manufacturer’s warranty covering eligible defects relating to fading and cracking. Warranty claims are assessed individually, and the manufacturer will determine whether repair or replacement is the appropriate remedy.
| PRODUCTS | MANUFACTURER'S WARRANTY | WARRANTY COVERAGE |
| Hammock Baths | 5 Years | Eligible Fading and Cracking |
WARRANTY COVERAGE
The Hammock Bath Company provides a 5-year manufacturer’s warranty against eligible fading and cracking.
Depending on the circumstances and the manufacturer’s assessment, an approved warranty claim may result in the bath being repaired or replaced. The Hammock Bath Company reserves the right to determine the appropriate warranty remedy.
OUTDOOR INSTALLATION
Warranty coverage for fading will not apply where a Hammock Bath has been installed outdoors. Warranty coverage for eligible cracking will continue to apply.
REPLACEMENT AND LABOUR
Where the manufacturer approves replacement of a Hammock Bath, the replacement bath only will be supplied.
The customer is responsible for removing the existing bath and installing the replacement bath, including all associated labour and installation expenses.
The Hammock Bath Company does not provide labour for the removal or installation of a replacement bath. Manufacturer-provided labour may only be available where an approved repair is being completed.
RETURNS
Pre-Orders and Backorders
Deposits paid toward pre-order or backordered products are non-refundable.
In-Stock Orders Not Yet Delivered
An in-stock purchase that has not yet been delivered may be eligible for a refund when the refund is requested within 14 days of the original purchase date.
Delivered Orders
Once an order has been delivered, it cannot be returned unless the return has been approved by The Hammock Bath Company.
A full refund may be available where the shipping crate remains unopened and the bath has not been removed from its crate.
Returns cannot be accepted after the bath has been removed from the shipping crate.
CONDITIONS
1. Warranty claims are subject to assessment and approval by The Hammock Bath Company.
2. The manufacturer reserves the right to determine whether repair or replacement is the appropriate remedy.
3. Outdoor installation voids warranty coverage relating to fading.
4. Where a replacement bath is supplied, removal and installation labour remains the customer’s responsibility.
5. Returns must satisfy the applicable conditions stated above and may require prior approval.
6. Products must remain inside their unopened shipping crate to qualify for a full refund following delivery.
TO MAKE A CLAIM
For warranty assistance, please contact and provide the following information:
1. Customer name and contact details
2. Product name or model
3. Proof of purchase
4. Installation details
5. Clear photos or videos showing the issue
6. A description of when and how the issue occurred
Warranty claims remain subject to inspection, assessment and approval under the manufacturer’s applicable warranty terms.
