Customers Benefit from our full After Sales & Service program, underpinned by comprehensive manufacturer warranties and backed by service from full qualified licensed plumbers. To ensure smooth service, we also stock the spare parts needed to bring you years of flawless utility

Within these terms of our product warranty, Gallaria Bathware advises that the product is guaranteed to be free of material and production faults or components failure for:


Category Warranty Period Start Date Proof of Purchase Required?
Vitreous China Toilets & Bidets
    • Ten Years ( 10 )
From Date of Purchase Yes
Intelligent Bathroom Bidet Seats

Five Years ( 5 ) 

    • 3 years parts & labour 
    • 2 years parts thereafter
From Date of Purchase Yes
Vitreous China Basins
    • Five Years ( 5 )
From Date of Purchase Yes
    • Five Years ( 5 )
From Date of Purchase Yes
In Wall Cisterns
    • Five Years ( 5 )
From Date of Purchase Yes
Toilet Seats
    • One Year ( 1 ) 
From Date of Purchase Yes
Bottle Traps
    • One Year ( 1 ) 
From Date of Purchase Yes
Plug & Wasters (P&W)
    • One Year ( 1 ) 
From Date of Purchase Yes
Valves & Components
    • One Year ( 1 ) 
From Date of Purchase Yes


Gallaria will at its discretion, provide labour for a period of one (1 year) after the date of purchase. Proof of purchase is required.

The product must be installed by a licensed plumber and it is the responsibility of the licensed installer to inspect for damage prior to installation.

No claims for damage/error/unsuitability will be considered after installation. Fabricators and joiners must check all basins before installation for damage from handling or dimensional variation in manufacture. All undermount basins should also be removable.

The warranty covers only the original purchase.

Warranty is void if abrasive cleaners are used. It is recommended that a soft micro fiber cloth and mild detergent or warm water be used.

The Gallaria warranty does not extend to any consequential loss, damage, misuse, neglect, modification or incorrect installation. Deliberate vandalism is not covered under warranty.

The Gallaria warranty cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a product failure. You are also entitled to have the product replaced if the product fails to be of acceptable quality. Reinstallation may not be included.


Gallaria will at its discretion:

1. Repair or replace all or part of the product.

2. Refund the purchase price to the retailer where the product was originally purchased.

3. Refuse the claim if it deems damage to be from a non-manufacturing nature.


The following is not covered by our warranty:

—Damage due to incorrect installation

—Damage due to an accident

—Damage due to secondary transit or handling or on site after installation

—Improper care and cleaning

—Alterations to original product

—Inappropriate use and/or abuse of item/vandalism

—Failure to use or maintain items in accordance with the manufacturer’s recommendations

—If the product is not installed by a licensed plumber all warranties are void


Water Inlet/outlet valves warranty:

—All Gallaria Inlet Valves (Concealed Cisterns & BTW Suites) are warranted to perform under water pressures up to 500Kpa. Anything above 500Kpa immediately voids warranty.

—For all service calls regarding Inlet Valve failure (where water continues to fill the cistern and runoff into the toilet pan), a water pressure test must be performed - on site - by the Gallaria service technician. 

—If the water pressure is below 500Kpa, the valve will be replaced free of charge (if it was purchased within the warranty term, i.e. 12 months. Proof of purchase must be provided).

—If the water pressure is above 500 Kpa, the valve will not be replaced until payment is received by credit card over the phone (whilst a Austpek technician is on site)