DAELIM BRAND WARRANTY
BRAND WARRANTY
Warranty Guide
DAELIMBATH products are covered by a 2-year warranty for Australian customers. The warranty covers parts and labour for the entire product for 24 months from the date of purchase, subject to the applicable warranty terms and exclusions.
| PRODUCTS | MANUFACTURER'S WARRANTY | WARRANTY COVERAGE |
| DAELIMBATH Bidets | 2 Years | Parts and Labour |
WARRANTY COVERAGE
DAELIMBATH bidets are covered by a 2-year warranty, providing coverage for parts and labour for 24 months from the original date of purchase.
The warranty is extended to 2 years for Australian customers, subject to the applicable warranty conditions.
Where a warranty repair is required and approved, the repaired product will be returned to the customer at no additional return postage cost.
FAULTS AND REPAIRS
Customers experiencing product faults should contact our customer service team for warranty assistance.
The issue will initially be assessed to determine whether it can be resolved through troubleshooting. If further inspection or repair is required, instructions will be provided for the next steps.
Approved warranty repairs are carried out by qualified technicians. Repaired products are typically dispatched within 1-2 business days following completion of the service.
INSTALLATION REQUIREMENTS
To maintain warranty coverage, DAELIMBATH products must be installed by a licensed plumber in accordance with applicable WaterMark requirements.
Products must also be connected to the correct electrical power supply of 220-240V.
WARRANTY EXCLUSIONS
The warranty does not cover damage resulting from:
1. User negligence, including accidental drops or impact damage.
2. Unauthorised repairs or modifications.
3. Natural disasters.
4. The use of harsh chemical cleaning products.
RETURNS
Faulty or Incorrect Products
In accordance with Australian Consumer Law (ACL), customers may be entitled to a refund, replacement or repair where products are faulty, incorrectly described or different from the sample shown.
Change of Mind Returns
Due to hygiene and safety requirements, change of mind returns cannot be accepted once a product has been opened or installed.
Unopened Products
Authorised returns of unopened products may be subject to a restocking fee of up to 20%, plus applicable shipping costs.
CONDITIONS
1. The warranty period is 2 years from the original date of purchase.
2. Warranty coverage includes parts and labour, subject to the applicable warranty terms and exclusions.
3. Products must be installed by a licensed plumber and connected to a 220-240V power supply.
4. Damage caused by negligence, unauthorised repairs, natural disasters or harsh chemical cleaners is excluded from warranty coverage.
5. Return postage for approved warranty repairs is covered.
6. Change of mind returns are not accepted for products that have been opened or installed.
7. Authorised returns of unopened products may incur a restocking fee of up to 20% and applicable shipping costs.
8. Warranty claims and returns are subject to the applicable warranty conditions and Australian Consumer Law.
TO MAKE A CLAIM
For warranty assistance, please contact our customer service team and provide the following information:
1. Customer name and contact details
2. Product name or model number
3. Proof of purchase
4. Product serial number (if available)
5. Installation details
6. Clear photos or videos showing the issue
7. A description of when and how the issue occurred
Warranty claims remain subject to inspection, assessment and approval under the applicable warranty terms. Nothing in this warranty limits or excludes any rights or remedies available under Australian Consumer Law.
