Austpek, warrants to the original purchaser of the product that under proper care, domestic/residential use and maintenance the products supplied by Austpek, will be free from defects in workmanship and materials subject to the terms and conditions which follow. The warranty only applies to the original owner and is not transferable. Whilst our products are manufactured to the highest standard, our warranty is in addition to other rights and remedies that you have under Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

Warranty Periods

Warranty applies to the use of products listed below. The warranty period commences on the date of purchase or, for new homes, the date of handover.

Category Warranty
  • 15 years Cartridge
  • 5 years Product or Parts
  • 1 year Labour 
  • 3 years on Finishes
  • 5yearsParts
  • 1 year Labour
  • 3 years on Finishes
Bathroom Accessories
  • 5 years on Faulty Parts
  • 3 years on Finishes