Shipping and Returns Policy
• We provide fast and reliable shipping through our courier service - Auspost
• Goods are estimated to be delivered within 5 working days.
• Delivery time may vary depending on which warehouse the stock is located
• All orders over $150 qualify for free shipping Australia wide.
• Austpek Bathroom does not take responsibility over insurance. If you wish to purchase insurance at your own cost, please contact our staff at
(02) 9787 8382 or at
• Austpek Bathrooms takes no responsibility for the failure to deliver before the estimated time.
• Delivery for bulky and oversized products available only within Sydney Metropolitan areas for delivery at $60 flat rate or alternatively available for pickup in store, 415-417 Canterbury Road Campsie.
• Austpek Bathroom provides full refunds within 14 days of purchase, provided that you return the good/s in its original condition and packaging, and with proof of purchase.
• 10% restocking fee applies to all returns.
• Austpek Bathrooms is not liable for shipping costs associated with returns back to the store.
• Products out of stock will be refunded to customer’s original payment method.
• Please allow up to 7 days for refund to be processed.
• All claims are to be made before installation.
• In the case of faulty/damaged items Austpek Bathrooms will offer a replacement or full refund. •Upon return, the item will be subject to inspection, which may take up to 5 working days.
• 10% restocking fee will be waived and costs associated with shipping will be reimbursed if the product is found to be faulty/damaged at the fault of the store.