Subscribe today with your company email to access our trade pricing and priority support from our dedicated account managers. We will contact you within 24hrs of subscribing to provide more information
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
RETURNS AND FAULTY ITEMS
At Austpek Bathrooms, it is important to us that you are happy with your new purchase. In the off chance that you are not, we are happy to offer refunds within 14 days of purchase.
Initiate your return by contacting us at firstname.lastname@example.org
Once your order is received on our end, we will begin processing your return.
Your refund can take up to 7 days to be processed to your original payment method.
Conditions on Returns
For returns made due to change of mind within 14 days of purchase, full refunds are accepted but any shipping costs related to returns to our store is the responsibility of the customer.
Free refunds are only available for products within the *Small Items* category (tapware, accessories, and showers). Washlets incur a restocking fee of 10% of the purchased amount.
For medium and large, fragile and custom-made products – sinks, basins, toilets, bathtubs, vanities and shower screens, these are strictly non-refundable due to the nature of these products.
All returns must be made before any installation.
Returning Faulty or Damaged Products
In the event a product that is faulty or has been damaged was delivered to you, please initiate a return using the return form availablehere, follow the steps and a replacement product will be delivered to you.
We must be notified of any damages within 48 hours of the product's arrival.
Faulty or damaged items cannot be returned after 14 days of purchase. If you encounter warranty related issues, contact us at email@example.com for warranty enquiries.